free shipping on all orders over $50 (US only)

  • All orders are shipped through the United States Postal Service (USPS) and are shipped within 3 days of purchase. Please note that this time frame does not include weekends or holidays.
  • Free shipping on all orders over $50.00 USD before tax (where applicable) within the United States. A flat shipping rate of $6.00 USD will be charged on all orders under $50.00 USD before tax. Please see shipping charges at checkout for shipments outside the U.S.
  • Credit card authorization and verification must be complete before we start processing your order. Please ensure that your shipping address is entered correctly or send us an email immediately if you realize a mistake has been made so that we can correct it. Once we ship an order, we cannot intercept or redirect packages. We are not responsible for lost or stolen packages and can only locate packages based on USPS's tracking information. Tracking information can be provided upon request.

 

  • Not happy with a purchase? Please email us with any concerns at patty@blackbirdandlou.com. You can also send us a direct message using the form on the 'Contact Us' page. We carefully inspect every item we ship out, but mistakes happen. Clothing is the only category we offer returns on, excluding damaged jewelry or accessories.
  • Refunds will be given in the form of store credit via electronic gift card, with the cost of the return label issued deducted from the store credit. Original shipping charges are nonrefundable (excluding damaged items).
  • We must receive a request via email for a return within 14 days of receiving the item. Upon reviewing and approving the request, we will issue a return label to attach to the package before mailing. Clothing may only be returned unwashed, unworn and in the exact condition it arrived in. We are in no way responsible for worn items. All sale items are FINAL SALE. All jewelry and accessories are FINAL SALE with the exception of damages. 
  • Once we receive and process the returned merchandise, we will issue a store credit by gift card to your email to be used on anything offered in our online store.